How to manage team frustrations and fails

Jacob Aldridge

[ Blackboard Fridays Ep. 52 ]

In last week’s episode on Customer Service we learnt the super simple Expectations framework, that explains how we often let our customers down. Did you know the same tool can be used internally in your business, to manage frustration and team member fails?

Clearly communicated Expectations are the first layer of Context and the first place to look when Stuff is going wrong in your business.

Click here to learn the ridiculously easy 3 step process for turning a team fail into change that WOWs.

PS: You can always catch up on previous episodes.


Take 5 minutes each week to focus on your business instead of dealing with the demands of working in it.

Blackboard Fridays

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About Jacob Aldridge

Over the past 12 years, more than 300 active growth businesses in Australia, the UK, and Asia-Pacific have worked with Jacob in his role as an international business coach, partner and advisor. As Director of Advisory at businessDEPOT, Jacob continues to work one-on-one with SME businesses and principals, specialising in Real Estate businesses, while also leading the development of the Strategic Advisory services across Workshops, Group Programs, and Online business guidance.

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